Support Home FAQs | Learning Center Smooth-On.com
Login
Register
Smooth-On Support
Smooth-On Support
Support Home FAQs Learning Center Smooth-On.com

Product Support and FAQs

Smooth-On makes high-performance epoxy, silicone, and urethane products for mold making, casting, special effects, construction, and mining. This page helps you get the best results from them. Find quick answers to common questions below. Still stuck? Our technical support team is ready to help you choose the right product and solve your specific problem. If you can't find a solution in our knowledgebase please submit a ticket below!

Looking for live support? Call (484-546-0466) between 8:30am-7:30pm EST — our materials specialists are happy to help.

Submit a ticket

Submit a new issue to a department

View existing tickets

View tickets you submitted in the past

Frequently Asked Questions (View All)

Suggested knowledgebase articles:
  • Top
    Questions
  • Latest
    Questions

My platinum silicone came out tacky / gooey / won't fully cure. What happened?

Category: Mixing and Curing

This is almost always cure inhibition: platinum (addition-cure) silicones are poisoned by contact with certain materials, leaving a sticky, uncured surface against that material. Tin-cure silicones ar...

Which product should I use for my project?

Category: General Material Questions

Start with these three questions. This is the fastest route when you don't yet know what type of product you need: A mold or a casting? They are opposites. A mold is the negative: the cavity that cap...

Do I need a mold release, and which one?

Category: Sticking, Releasing and Finishing

It depends on the materials in contact. Here are some basic rules. Casting urethane/resin INTO a silicone mold: usually no release needed, silicone is naturally non-stick. (Exception: some resins be...

Who should I contact for help?

Category: Ordering & Purchasing

For the fastest assistance, please contact the appropriate team: Product recommendations or troubleshooting → Smooth‑On Technical Support Order questions, shipping, or returns → The distributor or s...

Can I become a Smooth‑On distributor?

Category: Ordering & Purchasing

Smooth‑On works with a network of authorized distributors worldwide. Distributor partnerships are carefully evaluated based on regional needs, market coverage, and business capabilities. In many areas...

Should I buy from Amazon or a distributor?

Category: Ordering & Purchasing

Both options are available. Authorized distributors often provide: Faster and more consistent local supply Lower shipping costs Direct access to technical support Amazon may offer convenience, but ...

View all FAQs